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Terms & Conditions
author Admin

Terms & Conditions


The Terms of Service ("Agreement")

This Agreement was last modified on November 2023.


Please read these Terms of Service completely for using all services and products of which is owned and operated by exm-mate. This Agreement documents the legally binding terms and conditions attached to the use of the Website at

By accessing and using the services and products of the website, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using these particular services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in the services and products of the website will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service.


Intellectual Property

The website and its original content, features, and functionalities are owned by exam-mate and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.



exam-mate may terminate your access to the website, without cause or notice, which may result in the forfeiture and destruction of all information associated with your account. All provisions of this Agreement that, by their nature, should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.


Links to Other Websites

Our Website does contain a number of links to other websites and online resources that are not owned or controlled by exam-mate.

exam-mate has no control over, and therefore cannot assume responsibility for, the content or general practices of any of these third party websites and/or services. Therefore, we strongly advise you to read the entire terms and conditions and privacy policy of any website that you visit as a result of following a link that is posted on our website.


Governing Law

This Agreement is governed in accordance with the laws of Malaysia.



All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be delivered.


Refund/Return Policy

The products (E-Books) of the exam-mate are not entitled to be refunded or returned. Services and subscriptions may be refunded in the 7 days after purchase. Please email [email protected] with refund requests and provide a valid reason for your refund request.

If an error occurs during using the services of the, the customer should inform customer service to fix the error.

The materials and content uploaded /posted to is free of charge.Only online services which include exam builder, E-books, PDF generator and filtering and searching are non-free services. Hence, exam-mate reserves the right to modify and / or remove any of the posted and uploaded content in / from the and no refund cases is accepted due to the customers' request or complaints caused by those modifications or deletions. 



An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.


Build Exam PDF Storage

all users can store up to 20MBs of generated PDFs in their account. Stored PDFs are only stored temporarily and are deleted after 3 months time. It's users responsabilty to save the generated PDFs.



Any complaints about items or sellers may be sent to our support team: [email protected]. There is no guarantee of a resolution. Each case will be looked at individually, and the seller will be in contact as well.



The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.


Changes to This Agreement

exam-mate reserves the right to modify these Terms of Service and conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers' Personally Identifiable Information, notification by email or postal mail will be made to those affected by the change. Any changes to our privacy policy will be posted on our site 15 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.


Contact Us

If you have any question about this agreement, please feel free to contact us at [email protected].




The Privacy Policy

The believes that privacy policy is an important component of a successful online business. This statement sets the first policy and describes the practices that we will follow with respect to the privacy of the information of users of this website. If you have any questions about this policy, please contact us via email to [email protected].


What Personal Information We Collect

The collects your personal information online when you voluntarily provide it to us. If you choose to register online, we ask you to provide limited personal information, such as your name, email address, designation and timezone. This information is used to allow users to access their account and for us to provide better services to them.


How We Use Personal Information That We Collect Online

We may use your personal information within (1) to provide you with the services and products you request; (2) to answer questions about our services; billing, payment methods or use of our website; (3) to process or collect payments for our services, (4) to conduct customer surveys; and (5) to contact you about the products and services that we offer.


Disclosure of Personal Information to Third Parties

We will not disclose any personal information to any third party unless (1) you have authorized us to do so; (2) we are legally required to do so, for example, in response to a subpoena, court order or other legal process and/or, (3) it is necessary to protect our property rights related to this website. We also may share aggregate, non-personal information about website usage with unaffiliated third parties. This aggregate information does not contain any personal information about our users.


Cookie Placement

The website, like many other educational websites, may use a standard technology called "cookies" to collect information about how our website is used. Cookies were designed to help a website operator determine that a particular user had visited the website previously and thus save and remember any preferences that may have been set. We may use cookies to keep track of information about your current web browsing session which will be discarded as soon as you log out or close your web browser. This information also allows us to statistically monitor the number of people using our website and their visiting purposes. We may also make use of "persistent or memory based" cookies, which remain on your computer's hard drive until you delete them. Examples include our use of these cookies to pre-populate forms you complete on our website based on information you have previously provided to us, enable interest-based advertising and collect information about the history of our users' web browsing. Although you have the ability to modify your browser to either accept all cookies, notify you when a cookie is sent, or reject all cookies, it may not be possible to utilize our services if you reject cookies.

The uses the services of Google Analytics, and may use other similar services, to collect and analyze statistical data about visitors to our website. We also use Google advertising services, including a remarketing function, and may use other similar services, to arrange for the users of our website to see the advertisements when you visit certain third party websites. These analytic and advertising services do not collect personally identifiable information. You may elect to opt out of the use of non-personally identifiable data by Google Analytics by downloading and installing an add-on to your web browser found here. You may find out more about how Google Analytics collects and processes data by visiting "How Google uses data when you use our partners' sites or apps," found here. You may also opt out of the Google AdWords service we use to serve ads, and which service also collects non-personally identifiable information, by visiting the Google Ad Settings page here.


How We Protect Information Online

We exercise great care to protect your personal information. This includes, among other things, using industry standard techniques such as firewalls, encryption, and intrusion detection. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or receive from us. This is especially true for information you transmit to us via email since we have no way of protecting that information until it reaches us since email does not have the security features that are built into our websites. In addition, we limit the's employees and contractors' access to personal information. Only those employees and contractors with a business reason to know have access to this information. We educate our employees about the importance of maintaining confidentiality of our website's users' information. We review our security arrangements from time to time as we deem appropriate.


How can you help protect your information?

If you are using the website for which you registered and received a password, we recommend that you do not divulge your password to anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited email. Also remember to sign out of the website and close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if others have access to your computer.


Request deletion of Your Personal Data 

Users may delete their account along with any information collected or stored on their account by visiting their profile page. Deletion of account will result in loss of all data stored in our servers alongside any active subscriptions or purchased products on our website. Please ensure you have taken a backup of your purchased ebooks before account deletion.


Links to Other Sites

We want to provide site visitors valuable information, services and products. Featured programs and other site content within the website may link our users to third party websites. The does not control and is not responsible for practices of any third-party websites.



From time to time, we may change this privacy statement. For example, as we update and improve our services, new features may require modifications to the privacy statement. Accordingly, please check back periodically.