2023-06-23
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2026-09-22
PRIVACY POLICY 2
PRIVACY POLICY
This Privacy Policy explains how exam-mate collects, uses, stores, and protects personal information when you use exam-mate.com and its related digital products and services.
1. INFORMATION WE COLLECT
Depending on how you use exam-mate, we may collect:
• Name and contact information, such as email address
• Account information and user role
• School or organisation information, where applicable
• Subscription, purchase, and transaction information
• Learning activity and use of exam-mate services
• Files, answers, questions, or other content you submit or upload
• Information related to AI services and interactions
• Technical information such as device, browser, IP address, cookies, and usage data
• Communications sent to exam-mate support
We collect information reasonably necessary to provide, operate, secure, and improve our services and to meet applicable legal requirements.
2. HOW WE USE INFORMATION
We may use personal information to:
• create and manage user accounts;
• provide purchased products, subscriptions, and services;
• process and maintain transaction records;
• provide educational and AI-powered features;
• provide customer support;
• communicate important account or service information;
• improve the functionality and performance of exam-mate;
• prevent fraud, misuse, and security incidents; and
• comply with applicable legal and regulatory obligations.
3. PAYMENTS
Payments may be processed by authorised third-party payment providers, banks, card networks, or payment gateways.
These providers may collect and process payment information according to their own privacy and security policies.
exam-mate does not normally receive or store complete payment card details when payment information is processed directly by an authorised payment provider.
4. AI SERVICES
Some exam-mate features use artificial intelligence to provide services such as exam predictions, marking assistance, explanations, and revision support.
Information, answers, files, or other content submitted to these features may be processed as necessary to provide the requested AI service.
Users should avoid submitting unnecessary personal, confidential, or sensitive information when using AI features.
5. STUDENTS, PARENTS, TEACHERS AND SCHOOLS
exam-mate provides different account types and services for students, parents, teachers, and schools.
Where accounts are linked or managed through a parent, teacher, or school, certain educational, account, or activity information may be visible to authorised users according to the relevant service and account permissions.
Users responsible for managing other accounts must only access and use information for authorised educational or administrative purposes.
6. COOKIES AND ANALYTICS
exam-mate may use cookies and similar technologies to:
• keep users signed in;
• remember preferences;
• maintain security;
• understand website usage; and
• improve website performance and services.
We may also use third-party analytics or similar services where appropriate.
Where required by applicable law, consent will be requested before non-essential cookies or similar technologies are used.
7. SHARING OF INFORMATION
exam-mate does not sell personal information.
Personal information may be shared with trusted service providers where reasonably necessary to operate exam-mate, including providers supporting:
• payment processing;
• hosting and infrastructure;
• email and communications;
• analytics;
• security; and
• AI or other technical services.
Information may also be disclosed where required by applicable law, regulation, court order, or lawful authority.
8. INTERNATIONAL DATA PROCESSING
exam-mate serves users internationally and may use service providers and business infrastructure in different countries.
As a result, personal information may be processed or stored outside the user’s country of residence.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
9. DATA RETENTION
Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining transaction and account records, resolving disputes, preventing fraud, and meeting legal or regulatory obligations.
Retention periods may vary depending on the type of information and applicable requirements.
10. DATA SECURITY
exam-mate uses reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no internet-based service or electronic storage system can guarantee absolute security.
11. YOUR PRIVACY RIGHTS
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
• request access to your personal information;
• request correction of inaccurate information;
• request deletion where applicable;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent; and
• request information about how your personal data is processed.
Certain information may need to be retained where required for legal, accounting, security, fraud-prevention, or other legitimate purposes.
12. ACCOUNT DELETION
Users may request deletion of their exam-mate account and associated personal information, subject to information that exam-mate is required or permitted to retain.
Account deletion may result in loss of access to subscriptions, purchased services, saved work, or other account-related content.
13. CHILDREN AND YOUNG USERS
exam-mate provides educational services that may be used by students, including users under the age of majority in their country.
Where required by applicable law, the use of certain services or processing of personal information may require authorisation or consent from a parent, guardian, school, or other authorised person.
Parents, schools, teachers, and other authorised account managers must use student information only for legitimate and authorised purposes.
14. THIRD-PARTY SERVICES
exam-mate may contain links to or integrate with third-party services.
The handling of personal information by independent third parties is governed by their own privacy policies and practices.
15. INTERNATIONAL USERS
exam-mate serves users internationally and may operate through business and service arrangements in different jurisdictions, including Türkiye, the United Arab Emirates, and Malaysia.
Privacy and data protection rights may vary depending on the user’s location and applicable law.
Nothing in this Privacy Policy is intended to restrict any mandatory data protection right available under applicable law.
16. CHANGES TO THIS PRIVACY POLICY
exam-mate may update this Privacy Policy when its services, technology, business operations, or applicable requirements change.
The current version will be published on this page.
17. RELATED POLICIES
This Privacy Policy should be read together with:
• Terms & Conditions
• Delivery & Refund Policy
• Distance Sales Contract
18. CONTACT
For privacy questions, requests, or concerns:
exam-mate
Website: www.exam-mate.com
Email: office@exam-mate.com
KEP (Türkiye): shahram.kadkhodazadeh@hs01.kep.tr
Additional legal or merchant information may be available through the Contact Us page.
