2023-06-23
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2026-09-22
TERMS AND CONDITIONS
TERMS & CONDITIONS
Welcome to exam-mate.
These Terms & Conditions (“Terms”) govern your access to and use of exam-mate.com and its digital educational products and services.
By creating an account, accessing the website, purchasing a product or service, or using exam-mate, you agree to these Terms.
1. ABOUT EXAM-MATE
exam-mate is an international online educational platform providing digital resources and services for students, teachers, parents, schools, and other educational users.
Services may include:
• Yearly Past Papers
• Topical Past Papers / Topical Questions
• MCQ Past Papers and online MCQ services
• Build Exam
• Topical eBooks and other digital educational materials
• AI Exam Prediction
• AI Exam Marker
• AI Revision Tutor
• AI packages, tokens, credits, and digital add-ons
• Other educational products and services available through exam-mate
Features, products, and availability may be updated from time to time.
2. USER ACCOUNTS
Some exam-mate services require a registered account.
Users are responsible for:
• providing accurate account information;
• keeping login details secure;
• activities carried out through their account; and
• notifying exam-mate if they believe their account has been accessed without permission.
Accounts, subscriptions, and access rights may not be sold, transferred, or shared without authorisation.
3. STUDENTS, TEACHERS, PARENTS AND SCHOOLS
Different features and permissions may be available depending on the account type.
Parent, teacher, and school accounts may be able to manage, link, assign, or view certain information relating to students or other authorised users.
Users must only access accounts and information they are authorised to access.
4. FREE AND PAID ACCESS
exam-mate may provide limited free access to selected content or features.
Paid subscriptions or purchases may provide access to additional content, newer materials, digital products, AI services, or other features according to the plan purchased.
The content, duration, limitations, and features included in each plan are displayed on the relevant product or subscription page.
5. SUBSCRIPTIONS
Subscription duration, included services, and applicable prices are displayed before purchase.
Unless expressly stated otherwise during checkout, exam-mate subscriptions do not automatically renew.
Access to subscription-only features may end when the subscription expires.
Purchasing one service does not automatically provide access to another service unless the relevant plan specifically states that it is included.
6. PURCHASES AND PAYMENTS
Prices, currencies, applicable taxes, and total payable amounts are displayed during the purchasing process.
Payments may be processed by authorised third-party payment providers, banks, card networks, or payment gateways.
exam-mate serves customers internationally and may use business and payment arrangements in different jurisdictions, including Türkiye, the United Arab Emirates, and Malaysia.
The payment method, currency, merchant or billing information applicable to a particular transaction may be displayed during checkout, on the invoice, or on the payment receipt.
Further purchase conditions are explained in our Distance Sales Contract and Delivery & Refund Policy.
7. DIGITAL PRODUCTS AND EBOOKS
Digital products, including eBooks and other educational materials, are provided for permitted personal, educational, or institutional use.
Purchased digital content may be associated with the Customer’s account and may contain identifying information or digital watermarks.
Unless expressly authorised, users may not unlawfully copy, reproduce, redistribute, resell, publish, upload, or commercially exploit exam-mate digital materials.
8. BUILD EXAM AND GENERATED MATERIALS
Certain exam-mate services allow users to select questions and create exams, worksheets, PDFs, or other educational resources.
Generated materials are subject to the access rights, subscription conditions, usage limits, and intellectual property provisions applicable to the relevant service.
Users must not use these features to unlawfully reproduce, distribute, or commercially exploit protected content.
9. AI SERVICES
exam-mate may provide AI-powered educational features, including marking assistance, exam predictions, explanations, and revision support.
AI-generated outputs are provided as educational support and may contain errors or incomplete information.
They should not be treated as official examination results, guaranteed exam predictions, or decisions made by an examination board, school, university, or other educational authority.
Users remain responsible for reviewing AI-generated information before relying on it.
AI features may be subject to package, token, credit, or usage limits.
10. ACCEPTABLE USE
Users must not:
• gain unauthorised access to accounts, systems, or content;
• bypass subscription, payment, or access restrictions;
• share account access without authorisation;
• unlawfully copy or distribute protected content;
• interfere with the operation or security of exam-mate;
• use automated systems to scrape or extract substantial amounts of exam-mate content without permission;
• upload malicious or harmful software or content; or
• use exam-mate for unlawful purposes.
exam-mate may restrict or suspend access where there is reasonable evidence of misuse, fraud, security risk, or serious violation of these Terms.
11. INTELLECTUAL PROPERTY
Unless otherwise stated, exam-mate’s website, software, design, databases, organisation of educational resources, original materials, graphics, and other proprietary content are protected by applicable intellectual property rights.
Purchasing a subscription or digital product provides a limited right to use the relevant service or material. It does not transfer ownership of exam-mate intellectual property.
Third-party examination questions, trademarks, names, logos, or other materials remain the property of their respective owners where applicable.
12. THIRD-PARTY NAMES AND TRADEMARKS
References to examination boards, qualifications, schools, universities, organisations, or other third parties are used for identification and educational purposes where appropriate.
Unless expressly stated otherwise, exam-mate is an independent educational platform and is not affiliated with, endorsed by, or officially connected with any examination board or other third-party organisation mentioned on the website.
All third-party trademarks and names remain the property of their respective owners.
13. SERVICE AVAILABILITY
exam-mate aims to keep its services available and functioning reliably.
Temporary interruptions may occur because of maintenance, updates, technical problems, internet or hosting failures, third-party services, security issues, or circumstances outside our reasonable control.
We may update, improve, replace, or discontinue features where reasonably necessary.
Where a change materially affects a paid service, exam-mate will take reasonable steps to protect applicable Customer rights.
14. EDUCATIONAL DISCLAIMER
exam-mate provides educational resources and tools to support learning and exam preparation.
Use of exam-mate does not guarantee any particular examination grade, academic result, admission outcome, or other educational result.
Students and other users remain responsible for their own study, preparation, submissions, and examination decisions.
15. DELIVERY, CANCELLATIONS AND REFUNDS
Information regarding digital delivery, activation, cancellations, and refunds is provided in our Delivery & Refund Policy.
Mandatory consumer rights provided by applicable law remain unaffected.
16. PRIVACY
Personal information is handled in accordance with our Privacy Policy.
Personal information may be processed as necessary to provide, secure, maintain, and improve exam-mate services, subject to applicable data protection requirements.
17. LIMITATION OF LIABILITY
To the extent permitted by applicable law, exam-mate is not responsible for indirect or consequential losses resulting from the use of, or inability to use, the platform.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Nothing in these Terms limits mandatory consumer rights.
18. SUSPENSION AND TERMINATION
exam-mate may suspend or terminate access where reasonably necessary because of:
• serious or repeated violations of these Terms;
• fraudulent or unauthorised activity;
• misuse of services or content;
• security risks; or
• legal or regulatory requirements.
Where appropriate and reasonably possible, users may be given an opportunity to resolve the issue.
19. INTERNATIONAL USERS AND APPLICABLE RIGHTS
exam-mate serves customers internationally and may operate through business and payment arrangements in different jurisdictions, including Türkiye, the United Arab Emirates, and Malaysia.
Applicable legal, contractual, and consumer rights may vary depending on the relevant transaction, merchant entity, Customer location, and mandatory laws of the applicable jurisdiction.
Nothing in these Terms excludes or restricts any mandatory rights that cannot legally be excluded or restricted.
20. CHANGES TO THESE TERMS
exam-mate may update these Terms when its services, technology, business operations, or applicable requirements change.
The current version will be published on this page.
Where appropriate or legally required, material changes affecting existing users or paid services may also be communicated separately.
21. RELATED POLICIES
These Terms should be read together with:
• Privacy Policy
• Delivery & Refund Policy
• Distance Sales Contract
Where mandatory applicable law conflicts with these Terms, the relevant mandatory legal requirements will prevail to the extent required.
22. CONTACT
For questions regarding these Terms or exam-mate services:
exam-mate
Website: www.exam-mate.com
Email: office@exam-mate.com
KEP (Türkiye): shahram.kadkhodazadeh@hs01.kep.tr
Additional merchant or legal information applicable to a particular transaction may be provided during checkout, on the relevant invoice or receipt, or through the Contact Us page.
